FAQs

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Frequently Asked Questions

What service does your question relate to?
What types of electrical services does 0800 Homefix offer?
0800 Homefix provides a comprehensive range of electrical services including wiring, lighting installations, electrical repairs, fuse box upgrades, and safety inspections.
What are the charges for 0800 Homefix's electrical services?
Our services are priced at £120.00 + VAT, taken as an initial payment covering the first hour of labour. There’s no call-out charge. Any additional work will be priced on-site before proceeding.
Do I need to supply any materials or tools for the electrical work?bing services do you specialise in?
Our electricians come equipped with all necessary tools. Clients may need to provide or purchase specific materials for certain tasks, which we can discuss during booking.
Can I get an estimate from 0800 Homefix before the work starts?
Yes, the initial payment includes an assessment and the first hour of labour. For further work, a detailed estimate will be provided on-site.
Are 0800 Homefix electricians certified and insured?
Yes, all our electricians are fully certified and insured, ensuring they meet industry standards and safety regulations.
How quickly can 0800 Homefix dispatch an electrician?
We offer a 1-hour emergency response and same-day service, subject to availability. We aim to accommodate your schedule as promptly as possible.
Does 0800 Homefix provide a guarantee on their electrical work?
Absolutely. We offer a 12-month guarantee on all our electrical work, assuring quality and your satisfaction.
How should I prepare for an electrician's visit from 0800 Homefix?
Please ensure the work area is accessible and clear of personal items. Safety is paramount, so make sure the area is safe for electrical work.
Can I request a specific electrician from 0800 Homefix based on past experience?
Certainly! If you’ve had a positive experience with one of our electricians, you can request them for your future projects, subject to their availability.
How much does a roofer charge per hour the UK?
We generally charge per project rather than hour. Hourly rates may be available for smaller jobs, though.
How much should I pay for a new roof?
This depends on the size of your project, property, and many other variable. For more information please email office@0800homefix.com
What do people look for in a roofing company?
Experience, proven track record of customer service, and recent work history are all popular things potential customers look for.
How can I get a new roof cheap?
We would advise you not to look for a cheap roof! Lower prices often mean compromises in quality of materials, installation, and tradesperson experience.
What variety of handyman tasks does 0800 Homefix handle?
0800 Homefix is adept at a range of home maintenance services including but not limited to minor repair jobs, joinery, painting, elementary plumbing and electrical work, furniture assembly, and fixture fitting
How does 0800 Homefix structure its pricing for handyman services?
We charge an upfront fee of £150.00 + VAT, which covers the first hour of labour. This is collected in advance and there is no separate call-out charge. For any work beyond the first hour, we provide an on-site quote before continuing.
Do clients need to supply materials or tools for 0800 Homefix's tasks?
Our handymen come fully equipped with the necessary tools for the job. Should specific materials be required, we will discuss this with you when arranging the service.
Can I receive an upfront estimate from 0800 Homefix?
Yes, the initial fee includes an assessment and the first hour of work. Should further work be needed, we will provide a detailed cost estimate on-site.
Are 0800 Homefix’s handymen insured and qualified?
Indeed, all our handymen are fully insured and comply with the highest professional and safety standards.
What is the response time for 0800 Homefix handyman services?
We offer a swift 1-hour emergency response or same-day service, subject to our current schedule and your requirements.
What guarantee does 0800 Homefix offer on its handyman work?
We provide a 12-month guarantee on all our handyman services, ensuring your complete satisfaction with our work.
Can multiple tasks be completed in one visit by a 0800 Homefix handyman?
Yes, our skilled handymen are capable of addressing multiple tasks in one efficient visit, depending on the nature and complexity of the jobs.
How should I prepare for a 0800 Homefix handyman visit?
Ensuring the work area is clear and accessible would be very helpful. Please also ensure any safety concerns are addressed prior to our arrival.
Can I request the same handyman from 0800 Homefix for subsequent jobs?
Absolutely, if you’ve had a favourable experience with one of our handymen, you can request them for future jobs, subject to their availability.
Is a blocked drain covered by insurance?
We are unable to answer this question. Please contact your insurer for more details.
Do surveyors check drains?
This is dependent on what kind of survey you have commissioned. This can always be specially requested, though.
How long does a drain survey take?
This depends on the level of detail you require as well as how large the site being surveyed is.
Can you build an extension over a drain?
This is entirely dependent on what kind of extension you have. We will require a more in-depth initial consultation to establish whether or not this is possible.
How do you get a good drainage system?
The best way to get a good drainage system is integrating one into any building work you are planning, or specially commissioning one with expert engineers and tradespeople. Alternatively, we may be able to build a new drainage system around your pre-existing architecture.
How much does a drainage survey cost?
This will depend on the detail required and size of the site alt being surveyed.
What are some common boiler error codes and what do they mean?

Boilers come up with all-manners of error codes, each with a different meaning. Let’s take a look at some of the most common and how to identify them:

E-Error Codes

“E-Error” codes vary significantly and can refer to a plethora of different things. In general, they can be separated into three categories:

  • E+2: E+2 numbers (e.g., E20) typically refer to errors that will require a certified engineer to rectify. They include such issues like internal sensor errors.
  • E+3: E+3 numbers (e.g., 110) usually indicates a fault that can be easily fixed by you. For example, E110 tells you that your system is overheating which can be fixed by bleeding the radiators.
  • E+3 High: E+3 numbers that have a higher number (e.g., E167) are often programming errors and will definitely require a certified engineer to resolve.

EA (Worcester) or F27 (Valiant)

This error code indicates that there is a blocked condensate pipe. This is usually a problem when temperatures drop below zero.

You will need to thaw the pipe with great care if it is accessible. A great way to do this is using a hair dryer as opposed to using boiling water.

A1 or No code (Worcester) or F75 (Valiant) F1 (Ideal)

These error codes refer to low water pressure. This means you need to top up your boiler which usually requires that you turn a specific handle on your boiler. Follow your instruction manual or refer to a specialist.

EA (Worcester) or F75 (Valiant)

These error codes mean that your boiler’s sensor is failing to connect with the pump while it is running. This will require an engineer to inspect.

The most common Worcester Bosch errors

  • A1: this code indicates that there is low water in the system and that it needs to be re-pressurised. Simply press the gauge and re-pressurise to 1.8 / 2 bars.
  • C1: this code means that the fan has stopped working.
  • EA: this means that there is no flame detected in your system.
  • No code: no code can either refer to a low water or low pressure error. Check your pressure gauge and then re-pressurise to either 1.8 / 2 bars.
  • 260: this means that there is either a sensor disconnected or that there is no water left in the boiler. Begin by checking the pressure gauge and then re-pressurise it to 1 bar.
  • C6: this refers to your boiler either running too fast or slow. You will need to call an engineer immediately.
  • C7: this error code means that the fan is not running and/or the airflow has been blocked. Call an engineer to rectify this issue immediately.
  • D1: this means that your sensor is either wet or has become damaged. It can also mean that the system has overheated. Either way, call an engineer.
  • E2: E2 means that your flow sensor has either shorted, become damaged, or disconnected. Again, you will need to call for an engineer’s assistance.
  • E5: this error code means that your primary flow sensor has overheated which will require the assistance of an engineer.
  • E9: E9 refers to your main heat exchanger overheating with a maximum temperature of 105°C. Either that, or the maximum temperature sensor for the main exchange has failed completely.

In any case, it’s always best to call an engineer to come out and inspect your boiler – particularly if the boiler issue is coming from inside.

As for Gas boilers, you should ONLY call a Gas Safe engineer. Never attempt to fix yourself – or call someone without this certification.

Other common error codes

  • E110, E125, E131: these are generic boiler error codes and typically require that you bleed radiators and reset the system. All three codes indicate overheating – once bled and reset the error codes should disappear.
  • E119: this is a generic boiler code and signifies low water pressure. Simply add water to your system until the pressure gauge sits around the 1 & 2 bar mark. If this is something that you are having to do quite regularly then it’s a clear sign of a leak and you should contact your engineer.
  • E133: this generic boiler error code typically means that the boiler itself has failed to ignite. The necessary steps are to check if there is a gas supply – or check your other gas appliances such as the hob and that the gas metre is turned on. Then, reset the boiler. If there are any rumbling sounds or if this error code persists, call an engineer immediately. Remember, it’s never worth playing around with a gas boiler unless you are certified to do so.
  • LC & L2: this is an ‘Ideal’ boiler error code and indicates that there has been an ignition lockout. This is typically caused by the boiler switching itself off. If you are on a ‘prepaid’ metre, double check to make sure you haven’t run out of credit. Or alternatively, check the settings using your thermostat. If it was a case of running out of credit, simply top up and reset. If you are in credit and the error persists, contact an engineer.
  • F1: F1 is another ‘Ideal’ boiler error and typically indicates low water pressure. Simply add water to the system until your pressure gauge indicates a suitable water level. If this is a problem that keeps persisting, you likely have a leak and should contact your local engineer.
  • LF: LF is a common error code for ‘Ideal’ boilers and usually refers to the boiler failing to ignite. Check your gas supply and/or other appliances. If your gas metre is turned on and in credit, reset the boiler. For any rumbling sounds or a persistent LF code, contact your engineer.
  • EA 277: EA 227 is a common error code for ‘Worcester Bosch’ boilers. This indicates that there’s an ignition lockout. This is typically caused by the boiler switching itself off. If you are on a ‘prepaid’ metre, double check to make sure you haven’t run out of credit. Or alternatively, check the settings using your thermostat. If it was a case of running out of credit, simply top up and reset. If you are in credit and the error persists, contact an engineer.
  • E117: this is a ‘Baxi’ boiler issue and refers to water pressure being too high. The easiest fix is to bleed the radiators as necessary. If necessary, bleed some water until the pressure has dropped within the recommended range (between 1 and 2 bars). Remember, the boiler should be switched off while you do this.
  • E118: this common ‘Baxi’ boiler error code indicates low water pressure in the system. Simply add water to your boiler until the water pressure reaches the recommended level (between 1 and 2 bars). If this is something that happens often, you may have a leak and should contact your local engineer.
  • E135: this is a common ‘Baxi’ boiler error code and typically indicates an ignition lockout. his is typically caused by the boiler switching itself off. If you are on a ‘prepaid’ metre, double check to make sure you haven’t run out of credit. Or alternatively, check the settings using your thermostat. If it was a case of running out of credit, simply top up and reset. If you are in credit and the error persists, contact an engineer.
  • F75: this generic error code indicates there has been no pressure change detected when the pump starts. In other words, your boiler isn’t recognising any pressure when there is water flowing through the system. Contact your engineer.
  • F27: this boiler error code means that there has been an incorrect flame detected. This indicates that there is an imbalance between the gas and flame and isn’t at the right level for the boiler to function optimally. Contact your engineer immediately.
What is the hourly rate for a gas engineer?
0800 Homefix charges per job rather than hour.
How much do British Gas engineers charge per hour?
It is more normal for engineers from all companies to charge per job and a call-out fee rather than per hour.
What is a condensing boiler?
A condensing boiler is a highly energy efficient boiler as it is designed to recover the hot gases that are otherwise lost through fuel consumption and using them to heat the water in your home. This ultimately enables you to use 90% of the fuel consumed and turn it into heat, rather than waste thus reducing your carbon footprint.
What is a conventional boiler?
Conventional boilers are linked to a number of water tanks that feet your radiators and boiler with a plentiful supply of hot water. The one downside to this type of boiler however is how much space the take up.
What is a combi boiler?
A combi boiler—as the name suggests—is a combination of a central heating boiler and a hot water heater. They can provide hot water as needed without having to have bulky water tanks taking up much-needed space in your home. The downside to this type of boiler is that, given the fact they don’t have stored hot water in tanks, the system can struggle to provide hot water for multiple occupants requiring hot water around the same time.
What is a system boiler?
Not so dissimilar to a conventional boiler, system boilers rely on stored hot water. That said, system boilers are typically faster and more economical than conventional boilers as the hot water is pumped directly from the boiler itself to the hot water tank and radiators.
What are smart heating controls?
Smart heating controls refer to heating systems that can be controlled remotely using a mobile device. This is ideal for those who wish to be able to turn their heating on 30-minutes before they return from work or ultimately have more control over their heating without having to use a pre-set timer.
What does weather compensation mean?
Weather compensation refers to a heating system type that can modulate a boiler in accordance with the outdoor temperature. So, for example, when the weather is cold, the boiler will increase the flow temperature in response. Whereas, when the weather is warmer, the boiler will run at lower temperatures. This fast-reacting heating system type is ideal for maintaining excellent energy-efficiency with very little input on your part.
Why is my radiator cold at the top and hotter at the bottom?
If your radiator is cold at the top and hotter toward the bottom, it’s typically a good sign that there is trapped air in your radiator that needs bleeding. If you bleed your radiators and this problem still persists then it’s definitely worth contacting your local plumbing & heating professional for further advice as there may be some more serious underlying system issues.
Why do some of my radiators run hotter than the others?
If you have the same type of radiator in different rooms throughout your house but some run hotter than others, then it’s a fairly good sign that you have an incorrectly balanced heating system. As a result, the water doesn’t flow evenly throughout the radiators in your home. Again, it’s always worth calling the professionals to take a closer look.
What size boiler do I need?
The size of the boiler in your home is very important. The fact is, it needs to be matched to the overall heat loss of your property, including the size and type of your radiators / underfloor heating.

If you have an undersized radiator, then your home will likely be cold during the winter months and very difficult to heat adequately. However, most homes in the UK actually have oversized boilers which often results in inefficient energy consumption.
Why do plumbers charge a call-out fee?
The call-out is part of our plumbers’ working hours. Even if no work is immediately required, then diagnosis of any problems still requires our time and expertise.
How much does it cost to fit a walk in shower?
For quotes please email office@0800homefix.com
Can I fit an electric shower myself?
Unless you are properly qualified, we strongly recommend against this. This will likely need further expensive remedial work and may cause major health and safety threats. 0800 Homefix has years of experience in fitting electric showers, and we would be happy to help you. Email office@0800homefix.com to find out more.
How much does a plumber charge to fit an electric shower?
For quotes please email office@0800homefix.com
Why are plumbers so expensive?
Plumbers are skilled tradespeople who undertake complex and time-consuming work. Prices are also kept high by a national shortage of skilled tradespeople.
There is no such average. Each case is specific and individual.
Sed ut perspiciatis unde omnis iste natus error sit, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae.
How much does it cost to have a new bathroom fitted?
This depends on a number of variables including materials, what kind of work you require, and how long it will take. For quotes, please email office@0800homefix.com
Do plumbers charge a call-out fee?
Generally yes.
How much is a plumber call-out in the UK?
This varies on location, time of day, and special events such as Christmas or bank holidays. Our staff will always clarify this when providing a quote.
How much should a powerflush cost?
0800 Homefix charges £550 per powerflush. This covers up to ten radiators with each further radiator incurring an additional charge of £30. This does not include VAT.
How much do bathroom fitters charge per day?
Work is usually charged on a project by project basis rather than a daily rate.
How can I prevent a plumbing emergency?

To reduce the risk of experiencing a plumbing emergency in your home or business, consider taking the following steps:

  • Regularly check pipes and faucets for leaks
  • Install water alarms to detect leaks early
  • Insulate pipes in unheated areas
  • Avoid flushing inappropriate items down the toilet
  • Schedule regular maintenance checks with a professional plumber
  • By taking these preventive measures, you can save yourself a significant amount of stress, money, and damage to your property.
How do I Know if I Need a Plumber?

It can be challenging to determine whether you need a plumber or not, but here are some common signs to look for:

  • Leaky taps or running toilets
  • Slow draining sinks or bath tubs
  • Low water pressure
  • Strange noises from pipes
  • Water damage on ceilings, walls or floors
  • An increase in your water bill
  • If you are experiencing any of these issues, it is recommended to call a professional plumber to undertake an assessment and repair.
How do I Unclog a Toilet?

Unclogging a toilet can range from simple to complex, depending on the cause of the clog. Here are some steps you can try:

  • Use a plunger by placing it over the opening and pushing down firmly
  • Try a toilet auger to remove clogs deep in the pipes
  • If these methods don’t work, call a plumber as the clog may be caused by a serious issue
  • It is important to address clogged toilets promptly to prevent overflowing and further damage.
What Kind of Low-Flow Toilets Do You Recommend?

Low-flow toilets are a great solution for people looking to conserve water and save on their utility bills. Low flow toilets – typically use around 1.28 gallons per flush, compared to traditional toilets systems @ 1.6 gallons. There are several types of low-flow toilets available, including:

Dual flush toilets
Pressure-assisted toilets
Gravity toilets
It is recommended you consult with a professional to determine which type of low-flow toilet is most suitable for your needs.

Why Is My Toilet Always Running?

A running toilet can be caused by several issues, including:

  • A faulty or worn-out flapper valve
  • A faulty fill valve
  • A clogged or misaligned flush valve
  • A broken toilet handle
  • A clogged or blocked drain
If your toilet water is constantly running, it is recommended to call a professional plumber to for a proper diagnosis and repair.
Can I replace the toilet flange myself?

Replacing a toilet flange can be a complicated task and requires some plumbing experience. If you are not confident in your ability to replace the flange properly, it is recommended to call a professional plumber to handle the job. Improper installation of a toilet flange can lead to leaks and other problems down the line. The plumber will have the necessary tools and experience to ensure the job is done right, helping to avoid any future problems with your toilet.

How Do I Test If My Toilet Is Leaking?

To check for a leak in your toilet system, you can try these simple tests:

  • Dye test – Add dye tablets into the toilet water tank then wait 20-30 minutes. If the water in the toilet bowl turns the same color as the dye, it means water is seeping into the bowl, indicating a leak.
  • A simpler alternative, which you likely have in your kitchen cupboard, is a food coloring test – Place a few drops of food coloring in the toilet tank and check the bowl after 15 minutes. If the water in the bowl changes color, you have a leak.
  • Meter test – Check the water meter before and after a time when no water is being used. If the meter has moved, there may be a leak.

If you suspect your toilet has a leak, it’s best to call us for a professional diagnosis and repair.

My Water Bill Went up, How Do I Check for Leaks?

If you experience a sudden increase in your water bill, it may be due to a leak in your home. To check for leaks, the best place to start by reading your water meter. Follow these steps:

  • Turn off all water appliances and fixtures in your home
  • Take a reading of your water meter
  • Wait for an hour or so and take another reading – If the numbers have changed, it may indicate a leak.

You can also look for visible signs of leaks, such as water stains, dampness, or mold, on walls, floors or ceilings.

If you’re unsure, consider hiring a plumber for a leak detection service to locate the leak using advanced equipment.
What Do I Do If My Toilet Leaks at the Base?

A toilet leak at the base is most likely caused by a damaged wax ring or toilet flange. To resolve this, you can follow the following steps:

Turn off the water supply to the toilet
Remove the toilet tank
Inspect the wax ring and flange for any cracks or damages. (If either appear to be damaged this is likely the cause.)

It’s crucial to address the leak promptly to avoid water damage and mold growth. If you’re uncertain about the repair process, contact a professional plumber for assistance.

How to Fix a Leaking Tap?

A leaking tap can cause annoyance and result in higher water bills if not addressed. Here’s what you can do to fix it:

  • Turn off the water supply to the tap.
  • Remove the tap handle to access the valve.
  • Check it and see if there is any wear and tear on the valve – replace it if necessary.
  • Reassemble the tap, and turn the water supply back on.

However this is not something that is recommended, unless you are confident you know what you are doing, if you are not certain, its best to call a professional plumber to further inspect the issue to prevent further damage and water waste.

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